By definition, “quality control” means checking and directing the degree or grade of excellence of processes and products. For an ethical organization in the pharmaceutical industry, it implies a detailed system of inspection and control covering the production, evaluation, and distribution of every drug bearing our company’s label. We at Mercator believe in the purpose of our quality policies and procedures:
- to produce medications of superior efficacy and safety;
- to provide assurance to the physician, pharmacist and the consumer that our products perform uniformly and for their intended purpose.
Mercator’s quality policy is defined as follows:
The primary task of our quality system is to function as a filter on all levels to ensure our products are of good quality and fulfill the individual requirements and specifications of our customers. This is achieved through an integrated comprehension and strict adherence to procedures, a continual focus on the improvement of internal and external systems, and constant attention to detail.
We understand that “Quality” is a combination of refined processes and procedures implemented by a highly competent staff. All employees of Mercator, having completed an extensive training program, are specialists in their respective fields. Our efficient QA system enables us to maintain a consistent level of quality as well as sufficient internal systems and procedures, all with the same purpose - to prevent any kind of quality problems. Mercator’s QC team ensures that every batch is released only after the necessary controls have been carried out.
Quality Management (QM) manages any activity that can affect the quality of our products.
Mercator’s Quality Assurance (QA) system ensures a consistent level of quality, that discrepancies with quality are prevented, and that our products match the specifications required by the customer
Our Quality Control (QC) system supports everyday activities related to the correct handling, packing and internal control and release of products, all of which must be carried out prior to the shipment of the goods.
Our requirements pertaining to the quality control of our pharmaceutical products have one goal: to serve the health needs and welfare of the end consumer. Such far-reaching social responsibility imposes equally important moral obligations on us to market drugs of continuing uniformity and safety. Our clients can be rest-assured that they are providing their clients with quality products.
Our reputation is indeed heavily vested in the controls we exercise over the merchandise we distribute. In many respects, the advertising and sales organizations of a firm echo the claims for the standards of quality of the company’s products. Government drug agencies, protecting their consumers against health hazards, also play an important role in this area.